Complaints

We strive to provide you with the highest standards of service. However, if you are unhappy or concerned about the service we have provided, you should let us know immediately so that we can try our best to resolve your complaint.

In the first instance, please contact Karen Sanderson to discuss your complaint and she will try to work with you to resolve the issues at an early stage. If you would like to make a formal complaint, please read our full complaints procedure [link]. In the event of a complaint, we will continue to manage your case with the utmost professionalism and integrity.

What to do if your complaint is not resolved

You can contact the Legal Ombudsman if we are unable to resolve your complaint ourselves. They will review your complaint independently.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

* Within 6 months of receiving a final response from us to your complaint; and

* No more than 6 years from the date of the act/omission; or

* No more than 3 years from when you should reasonably have known there was cause for complaint

The contact details for the Legal Ombudsman are:

Website: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am and 5pm

Email: [email protected]

Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

You can also contact The Solicitors Regulation Authority if you are concerned about any aspect of our professional behaviours, which could include discriminating against you because of your age, disability, or any other characteristic or not accounting to you for monies provided to us for the conduct of your matter. You can find out more about The Solicitors Regulation Authority including their contact details and professional conduct rules on their website: www.sra.org.uk.